Rewind the clock just a few short years and the office desk phone was an essential part of the work communication experience. Before mobile phones were commonplace and when making calls on them was expensive, the office desk phone was the primary way to talk with colleagues and clients.

In an increasingly digital and remote work world where you need to keep your staff securely connected wherever they are, slow speeds, variable internet connectivity, and suboptimal network security can stymie productivity and business success. Having to deal with slow network speeds and downtime can also sow the seeds of employee frustration, leading to low morale and ultimately higher staff turnover and less than ideal customer experiences.

In most organisations, the days of relying on location-based phones and siloed enterprise communication tools from multiple providers are long gone. As we transition to a post-pandemic world, it’s all about ease of information sharing, video meetings for the entire team, and an always-on helpdesk.

We work closely with Dubber for unified call recording cloud based services directly from the Telstra network, allowing you to record calls from fixed lines, mobiles, and IP connections.

In my last post, we sat down with Matt Morris, one of imei's senior engineers, with his informed perspective about how unified communications solutions (UC) are now an integral part of the communications toolbox. With most organisations interacting using a combination of voice, video, instant messaging, email, and others, UC simply ties them together, allowing users to switch between apps without missing a beat.