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Empowering customers with self-service efficiency through iControl

imei’s commitment to improving customer experience is constant and evident in our consistent rating of NPS +83 Bain Certified Net Promoter Score®. It’s also an ongoing journey. Recognising the growing trend for customers to want self-service options that prioritise efficiency and convenience, we’ve launched iControl.

Topics: Management Telecom Expense Management

Implementing Telecom Expense Management: A Step-by-Step Guide

Managing telecom expenses efficiently is crucial for financial stability and operational efficiency. Telecom Expense Management (TEM) solutions help businesses track, monitor and optimise telecom costs, ensuring cost control and maximising operational efficiency. By leveraging automated reporting, proactive cost analysis and expert support, businesses can prevent billing discrepancies, identify savings and improve overall financial oversight. In today's competitive environment, keeping telecom expenses in check is more important than ever to maintain profitability and drive growth.

Topics: Telecom Expense Management

Managed Network Services: What Business Owners Must Know

With the digital landscape evolving, businesses need strong and reliable network infrastructures to maintain their competitive edge. A managed services provider (MSP) delivers essential solutions for enterprises looking to optimise their networking functions while ensuring security and controlling costs. This article breaks down the complexities of MNS, shedding light on their mechanisms, benefits and importance for modern enterprises.

Topics: Network

How AI solves top challenges facing CIOs in 2025

While it doesn’t have quite the same ring as location, location, and location, when it comes to the top three challenges facing CIOs in 2025, you won’t be surprised to find they are AI, AI, and AI! 

But these challenges are also opportunities. Because AI permeates all aspects of the enterprise, CIOs can face up to the challenges of AI-driven cyberattacks by adopting AI in cybersecurity.

Topics: Management Intelligence

Optimising Mobile Device Lifecycle for Your Enterprise

Managing a large mobile device fleet can be complex and costly. Effective Mobile Device Lifecycle Management (MDLM) and Mobile Device Management (MDM) are crucial for enterprises to streamline operations and enhance productivity. Managing hundreds of devices requires a strategic approach to improve cost management and efficiency while ensuring robust mobile data security.

Topics: Lifecycle