It’s an all-too-common expectation in today’s world of enterprise mobility that your different communications channels and applications are integrated through a single interface allowing you to effortlessly switch from one comms app to another. You can access all your work files on the corporate network and collaborate with your team whether you’re in the office or on the road, in the country, or across the globe. Most of the time, you don’t even think about it. Like all good technology, it just works. And you get your work done.

Given the huge role of enterprise mobility in the modern enterprise, it makes sense to mitigate risk by keeping an inventory of smartphones on hand to support the needs of a growing team as well as cover faulty devices and those in for repair.

Back in the day, there was no question about employees using anything other than company-issued mobile devices and computers to get work done and everything was managed expertly by the IT team. You just didn’t bring or use your own laptop or mobile device in the office.

The primary focus of Service Delivery Managers at imei is centred on customer satisfaction. This team ensures services are delivered and supported to the agreed service levels and expectations. As your go-to person who is overseeing the delivery of our managed services, imei’s Service Delivery Managers are responsible for understanding your specific needs, preferences, and challenges and orchestrating the effective delivery of our services. They facilitate service tracking, reporting, and managing value-added services.

We reported recently on news that some 4G phones in Australia were caught up in the 3G shutdown which subsequently led to Telstra extending the deadline which is now scheduled for October this year. The reason for the extension is that there are more than one million 4G phones circulating in the community that do not support VoLTE emergency calling. This means users cannot connect to Triple zero services when in need.