Instant messaging (IM) in the workplace has been around for a while. The consumerisation of technology, and popularity of social media and messaging apps, have already filtered into the workplace and changed work interactions.

As companies continue to strive for greater workforce productivity, they are not always aware of the inherent risks new technologies introduce and therefore don’t adequately plan to address them.

Getting the right balance of workforce effectiveness and corporate security is difficult. One way to help simplify things is with End User profiles.  By effectively managing End User or “Persona” Profiles, organisations can better understand how employees are behaving, identify workspace inefficiencies and mitigate security breaches.