The aged care industry has been careful in adopting technology-based solutions, citing fears about the technology usage, complexity, reliability, support and the ‘dangers of the internet’. However, these concerns and debates around disruptive business models have tended to overlook the improved outcomes technology can deliver for aged care, such as better self-direction for aged Australians accessing care services.

Collaboration is one way to boost productivity in the office. However, successful implementation consists of more than just putting a group of people together in the same room.