With ongoing digital disruption transforming everything in its path, businesses need to find a way to respond to changing customer expectations. Whether embarking on or continuing a digital transformation journey, one thing is clear, digital transformation is now a matter of survival for many businesses.

With so many employees forced to work from home during the COVID-19 pandemic, cloud computing has kept many of them productive. Using cloud technologies such as software-as-a-service apps like Unified-Communications-as-a-Service (UCaaS) has enabled businesses to smoothly scale up and down and support enterprise mobility. It has allowed employees to securely connect to the corporate network and collaborate using their preferred communication channels from home on their own devices.

Fast growing remote workforces enabled by ever-expanding bandwidth, and more sophisticated mobile devices are simply the new normal of modern business. But, the benefits of the new normal of enterprise mobility also come with the challenges of managing rising costs, rapidly advancing technologies, and major security risk.