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Digital transformation now a matter of survival for many businesses

With ongoing digital disruption transforming everything in its path, businesses need to find a way to respond to changing customer expectations. Whether embarking on or continuing a digital transformation journey, one thing is clear, digital transformation is now a matter of survival for many businesses.

 

Topics: Unified Communications

What is UCaaS, how it works, and why it’s the right time to adopt this technology

With so many employees forced to work from home during the COVID-19 pandemic, cloud computing has kept many of them productive. Using cloud technologies such as software-as-a-service apps like Unified-Communications-as-a-Service (UCaaS) has enabled businesses to smoothly scale up and down and support enterprise mobility. It has allowed employees to securely connect to the corporate network and collaborate using their preferred communication channels from home on their own devices.

Topics: Unified Communications

Committed to client satisfaction

 

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

 

Topics: News