Since the iPhone’s introduction in June 2007, we have seen iOS and Android dominate the market and Blackberry displaced as the leading mobile technology platform in enterprise, which they held since early 2000.

As we said in our article at the end of June, love it or hate it, remote working is here to stay. The coronavirus pandemic has acted as a catalyst rapidly forcing many companies to embrace a work-from-home model. With no miracle cure for COVID-19 on the near horizon, for many employees, working from home is likely to be the new standard.

5G is expected to shape this decade and play a critical role in the digital economy for decades to come. And while it’s easy to get excited about breakneck download speeds and killer apps, 5G offers so much more for the corporate world. The 5G network being rolled out in a location near you ­and right across Australia is giving every business the opportunity to undergo wholesale digital transformation and adopt end-to-end digital capabilities.

With ongoing digital disruption transforming everything in its path, businesses need to find a way to respond to changing customer expectations. Whether embarking on or continuing a digital transformation journey, one thing is clear, digital transformation is now a matter of survival for many businesses.

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.