These days, with 18 months of rapid change care of the global pandemic, the traditional 9-5 work framework with employees tethered to their computers in an office environment is no longer the status quo. In addition to employees working in the office, modern workplaces are now made up of remote workers who are working from home as well as employees working in other locations and virtual teams based in other countries.

Both a source of competitive advantage and a threat to the status quo, the rapid rise of smartphones in the workplace has shaped today’s world of industry and commerce. The dynamics of enterprise mobility is heralding a new era of enhanced efficiency and productivity by streamlining communication, improving data accuracy, and eliminating unnecessary paperwork, all of which saves time and associated costs.

Since joining imei 10 years ago, Emanuela Wasinski, Head of Talent and Executive Services at imei has made it her mission to set imei apart with a dynamic workplace culture. To achieve this aim, she has keenly nurtured a harmonious and friendly workplace environment where continuous learning is key.

In our COVID-adjusted economy operating in a cycle of lockdowns, supporting enterprise mobility is more critical than ever. Even out of lockdown, the popular switch to a hybrid working model creates a geographically dispersed workforce operating from different locations using their own devices.

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.