In an era where digital transformation defines industry leadership, Australian enterprises are increasingly partnering with trusted Managed Service Providers (MSPs) to drive their technological evolution. As more than just support functions, MSPs now serve as vital collaborators, delivering robust connectivity, advanced security, and seamless integration across platforms. By enabling end-to-end mobility management, scaling unified communications, and proactively managing network performance, MSPs such as imei empower businesses to reduce operational complexity, achieve compliance, and unlock sustainable growth.

Sydney, Australia, 27 June 2025 - imei Launches Australia’s First xIoT Managed Security Service

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +83.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

Managing a growing fleet of mobile devices can quickly spiral into a complex, costly challenge without the right systems in place. From lost assets and mounting operational expenses to security vulnerabilities and compliance risks, businesses face numerous pitfalls when mobile device management isn’t handled strategically.

To support your mobile fleet users, imei offers helpdesk services delivered through a dedicated Australia-based contact centre located in northern Sydney. With knowledgeable, enthusiastic, and passionate customer support experts, our dedicated team of mobile device and mobile application experts can help your team with everything from engineering-level challenges to repairing and replacing a broken phone and fine-tuning device settings.