In modern organisations where mobile devices are the lifeblood of productivity and collaboration, any time that mobile devices stop working, so does the business. Not surprisingly, many companies make the decision to outsource enterprise mobility management to:
- Shore up a smooth and flexible mobile environment for their people
- Limit the strain on internal resources, and
- Safeguard business continuity.
Getting a specialised team to administer day-to-day mobile operations, liberates IT staff from mobile device governance, management, operation, and repair tasks while giving employees access to expert support.
So, an important factor in evaluating a managed services provider for enterprise mobility, is weighing up their credentials for providing help desk support.
Gold-class standard of help desk support
It’s essential to provide your mobile device users with access to expert support. In fact, providing limited or suboptimal help desk support can cause more issues, leading to unnecessary device repairs and plummeting productivity. In some cases, without expert support, users may not feel confident using new technology, devices, and processes, hindering successful digital transformations.
imei’s whole-of-business managed mobility services offerings can help organisations take full advantage of modern communication systems and technology and provide a gold-class standard of customer support. Our proven service desk credentials are based on managing 155,000 devices annually, with our help desk managing more than 70,000 cases each year.
Australia-based help desk support for your mobile fleet
imei’s help desk services are delivered through a dedicated Australia-based contact centre located in northern Sydney. Fielding a team of device and mobile application experts, we ensure the right people with the right skills are available to support mobile users at the right time. In fact, 72% of calls to our Sydney-based contact centre are answered in less than five seconds.
Staffed with knowledgeable, enthusiastic, and passionate customer support experts, our knowledgeable team can help yours with everything from repairing and replacing a broken phone to optimising device settings. In doing so, imei help desk supports:
- Internal IT resources to focus on strategic initiatives
- Reduced managed mobility costs
- Access to mobile experts and technical skills
- Mobile worker productivity
Part of imei Lifecycle
imei help desk is included as part of the imei Lifecycle solution for mobile device fleet management and is available as an optional module on other imei solutions. Much broader than Mobile Device Management solutions that focus on data security and endpoint protection, Mobile Device Lifecycle Management offers a complete solution for managing devices, including device repair, retirement, warehousing, logistics, shipping, and help desk support.
Dedicated team
If you're looking for a comprehensive help desk service delivered by a team dedicated to great customer service, please get in touch. imei’s whole-of-business communication offerings include enterprise mobility managed services and help desk support, data networks, mobile carrier management, and unified communications.
