In a digital world where customer experience is everything, the ability to meet the demands of customers for ever-shorter delivery times speed is a critical success factor.

In the age of digital transformation, customer experience is everything. At one end of the value chain, customer experience drives the initial buying process on intuitive websites, video channels, and social platforms. By the time customers become visible in the sales funnel at the other end, they know what they want to buy and how much they want to pay.

While your business may have been shifting to a post-pandemic reality, the plunge back into lockdown in Sydney is a timely reminder of the important role unified communications plays in supporting your workforce to excel when they work at home.

It should come as no surprise for any business that ISDN phone lines are being phased out. Four years ago, Telstra announced it would be exiting the ISDN network, yet they tell us there are still 2,400 businesses using around 10,000 services on this old technology for business-critical needs.