We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +80.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

Australian businesses need to do more to stem data breaches

Overseas, the cost of the data breach at credit-reference agency Equifax is still rising, having already surpassed $439 million. With more costs to come, it’s highly likely this data breach will go down as the biggest in corporate history.

In the world of enterprise mobility, there are acronyms aplenty. As we mentioned in an earlier post on the evolving needs of enterprise mobility, MDM, EMM, and MTM are but the tip of the iceberg. What we didn’t talk about in that story is the growing trend to UEM.

As proud supporters of Fighting Chance, we thoroughly enjoyed attending the annual fundraising dinner last Saturday night. Of course, it’s a great night out for our team, but much more than that, it’s an important opportunity to reflect on what this organisation has achieved over the year, and to think about what more we can do.

In many organisations, the IT department is tasked with enterprise mobility management even though IT skills are not specifically required to manage a great many mobility tasks. Everything from creating a BYOD policy, to ordering and provisioning devices, to configuring smartphones, replacing lost or stolen devices, and managing data expenses is hardly the remit of computer science professionals.