During the time of COVID-19 when enterprise mobility and the benefits of flexible working have really come to the fore, never have mobile devices been more important. Of course, managing a fleet of mobile devices requires a solid time commitment and it can get complicated dealing with an upgrade and refresh cycle. There’s also the challenge of disposal. Where and how an organisation disposes of its old mobiles and other devices can have a significant commercial impact on the business, so it’s incredibly important to consider disposal options and mobile device recycling.

With ongoing digital disruption transforming everything in its path, businesses need to find a way to respond to changing customer expectations. Whether embarking on or continuing a digital transformation journey, one thing is clear, digital transformation is now a matter of survival for many businesses.

With so many employees forced to work from home during the COVID-19 pandemic, cloud computing has kept many of them productive. Using cloud technologies such as software-as-a-service apps like Unified-Communications-as-a-Service (UCaaS) has enabled businesses to smoothly scale up and down and support enterprise mobility. It has allowed employees to securely connect to the corporate network and collaborate using their preferred communication channels from home on their own devices.

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

We’ve now had more than three months of emergency measures in place to restrict the spread of COVID-19. Love it or hate it, remote working has become the new normal for many businesses and employees.