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Digital Transformation: Gain More Control of Mobile Devices and Spend

In the age of digital transformation, customer experience is everything. At one end of the value chain, customer experience drives the initial buying process on intuitive websites, video channels, and social platforms. By the time customers become visible in the sales funnel at the other end, they know what they want to buy and how much they want to pay.

Topics: Management Professional Services Lifecycle

Adding high-quality voice calling capability with Microsoft Teams Calling

While your business may have been shifting to a post-pandemic reality, the plunge back into lockdown in Sydney is a timely reminder of the important role unified communications plays in supporting your workforce to excel when they work at home.

Topics: Management Unified Communications

Leave ISDN behind with a smooth move to SIP trunking

It should come as no surprise for any business that ISDN phone lines are being phased out. Four years ago, Telstra announced it would be exiting the ISDN network, yet they tell us there are still 2,400 businesses using around 10,000 services on this old technology for business-critical needs.

Topics: Unified Communications Connectivity Remote Working

Committed to client satisfaction

 

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

 

Topics: News

UCaaS is the breakthrough your office needs to fully embrace WFH

With Sydney back on lockdown, it seems that supporting your people to work from home is a sound business strategy, even if you’re not intending to support hybrid working for the long haul.

Topics: Unified Communications Professional Services Remote Working