We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +80.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

We’ve now had more than three months of emergency measures in place to restrict the spread of COVID-19. Love it or hate it, remote working has become the new normal for many businesses and employees.

As we move towards the second half of 2020, we’re likely to see many of the fast-adopted changes that were put in place to support remote working become permanent fixtures of business life. With your people using a variety of corporate and personal (bring your own) devices, managing mobile device security can be a huge headache for your IT team.

As we mentioned in our recent posts on technology trends and adopting IoT and 5G in your enterprise mobility strategy, 5G is set to make a major impact on businesses and transform just about every industry.

What would you say if we told you your business is probably wasting upwards of 15% of its telecoms spending on inactive devices? Or your company’s mobile phone usage is putting your business at risk? That’s what we’re finding from the mid-sized organisations we’ve reviewed as part of our Fast Start program.