The accessibility and efficiency offered by mobile and wireless devices are now a critical element in any modern business. And the more your organisation travels along your digital transformation journey, the more devices you’ll need to onboard and manage holistically ­– making device lifecycle management services critical to success.

As a managed services provider, imei supports an A-Z of local government area councils in NSW from Armidale to Wollondilly as well as agencies at the federal, state, and local level. And with a 20-year history of working with government teams, this week’s Tech in Gov is a must for the team at imei.

As an active provider of managed services for communications across all three levels of government, imei attended Australia’s most important business event for ICT in government – Tech in Gov.

Towards the end of last year, many business leaders were looking to the New Year as a time for the resetting of the corporate agenda and a gradual return to a working life that resembled pre-pandemic times. Of course, the rapid rise and takeover of the Omicron variant put an end to any such thoughts, with infections and case numbers surging to an all-time high across Australia.

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.