During the time of the COVID-19 pandemic, Microsoft Teams emerged as the poster child for a modern communications and collaboration platform for businesses in Australia and across the globe. As the global workforce transitioned from in-person to hybrid and remote work models post pandemic, supporting employees with a singular application that provides access to global voice services and collaboration tools has become a business priority.

Let’s face it, the days of running a business with outdated communication tools are over. Today, many organizations are taking stock of their communications infrastructure to determine what they will need to support a hybrid working model and remain competitive. Although a migration to cloud-based options could be the eventual goal, getting there may not require an immediate and abrupt shift. Staying agile and competitive on the road to the cloud can be achieved by ensuring existing technology is current.

The primary focus of Service Delivery Managers at imei is centred on customer satisfaction. This team ensures services are delivered and supported to the agreed service levels and expectations. As your go-to person who is overseeing the delivery of our managed services, imei’s Service Delivery Managers are responsible for understanding your specific needs, preferences, and challenges and orchestrating the effective delivery of our services. They facilitate service tracking, reporting, and managing value-added services.

It was hard to miss the headlines about the NSW Government’s return to work missive. If you did, here’s a sample: NSW public servants ordered back to the office; 400,000 Aussies ordered back into the office by NSW government; and NSW to lease more offices for public servants ordered back. These headlines were triggered when the secretary of the NSW premier’s department, Simon Draper pronounced that office-based public servants should head back to “an approved office, workplace or related worksite” to perform their duties.  

We reported recently on news that some 4G phones in Australia were caught up in the 3G shutdown which subsequently led to Telstra extending the deadline which is now scheduled for October this year. The reason for the extension is that there are more than one million 4G phones circulating in the community that do not support VoLTE emergency calling. This means users cannot connect to Triple zero services when in need.