search

Leave ISDN behind with a smooth move to SIP trunking

It should come as no surprise for any business that ISDN phone lines are being phased out. Four years ago, Telstra announced it would be exiting the ISDN network, yet they tell us there are still 2,400 businesses using around 10,000 services on this old technology for business-critical needs.

Topics: Unified Communications Connectivity Remote Working

Committed to client satisfaction

 

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

 

Topics: News

UCaaS is the breakthrough your office needs to fully embrace WFH

With Sydney back on lockdown, it seems that supporting your people to work from home is a sound business strategy, even if you’re not intending to support hybrid working for the long haul.

Topics: Unified Communications Professional Services Remote Working

Why managed services is the smart way to adopt UCaaS

During the pandemic, keeping teams connected and productive online was high on every CIO’s agenda. Many firms learnt the hard way that their business communications infrastructure was not up to scratch and unable to cope with the demands of the overnight shift to remote working.

Topics: Management Professional Services Remote Working

Find the right formula for WFH flexibility with UCaaS

If your company is still struggling with the right formula to support work-from-home flexibility beyond the strictures of a global pandemic, take a leaf out of Atlassian’s playbook. For this high-performing Australian business, remote working continues to be a firm fixture.

Topics: Unified Communications Professional Services Network Remote Working