In most organisations, the days of relying on location-based phones and siloed enterprise communication tools from multiple providers are long gone. As we transition to a post-pandemic world, it’s all about ease of information sharing, video meetings for the entire team, and an always-on helpdesk.

We work closely with Dubber for unified call recording cloud based services directly from the Telstra network, allowing you to record calls from fixed lines, mobiles, and IP connections.

In my last post, we sat down with Matt Morris, one of imei's senior engineers, with his informed perspective about how unified communications solutions (UC) are now an integral part of the communications toolbox. With most organisations interacting using a combination of voice, video, instant messaging, email, and others, UC simply ties them together, allowing users to switch between apps without missing a beat.

As UC and UCaaS solutions become an integral part of the communications landscape in businesses of all sizes, we sit down with senior engineer Matt Morris who gives us his informed perspective. In the first of a regular series, Matt talks about how UC is the overnight success story that was more than 20 years in the making.

In a world that’s increasingly unpredictable and where your employees are working from many places besides the office, the pace of business continues to accelerate even in the face of rapid inflation and volatile markets. In this environment many businesses are discovering traditional communication systems no longer measure up.