With ongoing digital disruption transforming everything in its path, businesses need to find a way to respond to changing customer expectations. Whether embarking on or continuing a digital transformation journey, one thing is clear, digital transformation is now a matter of survival for many businesses.

With so many employees forced to work from home during the COVID-19 pandemic, cloud computing has kept many of them productive. Using cloud technologies such as software-as-a-service apps like Unified-Communications-as-a-Service (UCaaS) has enabled businesses to smoothly scale up and down and support enterprise mobility. It has allowed employees to securely connect to the corporate network and collaborate using their preferred communication channels from home on their own devices.

We’ve now had more than three months of emergency measures in place to restrict the spread of COVID-19. Love it or hate it, remote working has become the new normal for many businesses and employees.

Long touted as the future of healthcare, telemedicine is now front and centre in the face of the global COVID-19 health emergency with telehealth now being used as a key weapon to fight the spread.

Remote working has been accelerating across many different professions and industries for quite some time. The coronavirus pandemic has, however, put the practice into sharp focus. With governments pressing for all those who can work from home to work from home, the COVID-19 outbreak has fast-tracked a trial run of remote working at an unprecedented scale.