Regardless of whether customers need help with a technical problem or want to place a new order, they expect to connect to the company by phone, in-app chat, SMS, or another channel, and get a quick win.

Using Microsoft Teams as your primary telecom interface has the potential for significant cost savings, reduced complexity, enhanced security.

As we continue to reflect on the year that was 2020, the word “unprecedented” rings out, loud and clear – from the raging bushfires on a scale hitherto unknown, to the social, political, and economical ravages of the pandemic. If lessons from the bushfires and COVID-19 have taught us anything in the business world, it’s the need for preparedness for the unprecedented and the flexibility to adapt.

In the wake of the pandemic, with so many workers continuing to work-from-home – either permanently or in a flexible work arrangement ­– mobile devices are now being used as a primary communication channel. With home-workers utilising mobile devices and communications platforms such as Microsoft Teams, businesses need to capture conversations from mobile devices across wireless and IP connections.

As we enter the festive season and bid farewell to 2020, we’d like to thank our partners, vendors, and clients for their ongoing support this year. We’re looking forward to an exciting start to 2021 with accelerated business transformation and planning around 5G and SD-WAN intensifying as long-planned changes and transitions to remote working becoming a reality.