It’s hard to overstate the importance of well-managed IT and telecom services to the ongoing success of any enterprise. Everything from your internet connection to mobile phones and landlines, PBX networks, to security systems and cameras, play a vital role in linking your organisation to your customers and partners, and your staff to each other.

In our digital world, smartphones, tablets, and other forms of mobile technology are now an integrated and vital part of day-to-day operations in any thriving business. As the use of mobile technologies escalates, with all the benefits that come with enterprise mobility, so too does the need to monitor and manage mobile data usage and costs.

Do you know how much time your team spends on managing your mobile fleet and the associated telecom spending? These days, with distributed and remote workforces, most companies make use of a wide range of technology. As the number of mobile devices and services used within organisations steadily climbs, the time it takes your team to manage telecom expenses climbs with it. When it comes to reining in escalating telecom costs, many companies struggle to know where to start.

In our COVID-adjusted economy operating in a cycle of lockdowns, supporting enterprise mobility is more critical than ever. Even out of lockdown, the popular switch to a hybrid working model creates a geographically dispersed workforce operating from different locations using their own devices.

In the age of digital transformation, customer experience is everything. At one end of the value chain, customer experience drives the initial buying process on intuitive websites, video channels, and social platforms. By the time customers become visible in the sales funnel at the other end, they know what they want to buy and how much they want to pay.