In my last post, we sat down with Matt Morris, one of imei's senior engineers, with his informed perspective about how unified communications solutions (UC) are now an integral part of the communications toolbox. With most organisations interacting using a combination of voice, video, instant messaging, email, and others, UC simply ties them together, allowing users to switch between apps without missing a beat.

As UC and UCaaS solutions become an integral part of the communications landscape in businesses of all sizes, we sit down with senior engineer Matt Morris who gives us his informed perspective. In the first of a regular series, Matt talks about how UC is the overnight success story that was more than 20 years in the making.

In a world that’s increasingly unpredictable and where your employees are working from many places besides the office, the pace of business continues to accelerate even in the face of rapid inflation and volatile markets. In this environment many businesses are discovering traditional communication systems no longer measure up.

In an era of digital transformation, having a strong appetite to embrace new strategies and adopt innovative technology is often the baseline for business success. With the ability to leverage new technologies such as artificial intelligence (AI) and the Internet of Things (IoT), businesses can continuously plot, learn and correct course as new data flows in. 

As the name suggests, unified communications and collaboration solutions unify channels of business communication, integrating tools for chat and messaging, VoIP and PSTN telephony, and video calls, negating the need to switch between multiple communications solutions. As unified communications tools incorporate collaboration, they support online file sharing and the ability to share screens and simultaneously edit documents enabling all your people to work together wherever they are located.