It’s been a long time coming, but as the sunsetting of Australia’s 3G coverage inches ever closer to the horizon, it’s important to take practical steps to smooth the transition to new network connectivity in your organisation. If you want to prevent business disruption and negative customer experiences, planning now is essential.

In my last post, we sat down with Matt Morris, one of imei's senior engineers, with his informed perspective about how unified communications solutions (UC) are now an integral part of the communications toolbox. With most organisations interacting using a combination of voice, video, instant messaging, email, and others, UC simply ties them together, allowing users to switch between apps without missing a beat.

As UC and UCaaS solutions become an integral part of the communications landscape in businesses of all sizes, we sit down with senior engineer Matt Morris who gives us his informed perspective. In the first of a regular series, Matt talks about how UC is the overnight success story that was more than 20 years in the making.

In a world that’s increasingly unpredictable and where your employees are working from many places besides the office, the pace of business continues to accelerate even in the face of rapid inflation and volatile markets. In this environment many businesses are discovering traditional communication systems no longer measure up.

In an era of digital transformation, having a strong appetite to embrace new strategies and adopt innovative technology is often the baseline for business success. With the ability to leverage new technologies such as artificial intelligence (AI) and the Internet of Things (IoT), businesses can continuously plot, learn and correct course as new data flows in.