During the time of the COVID-19 pandemic, Microsoft Teams emerged as the poster child for a modern communications and collaboration platform for businesses in Australia and across the globe. As the global workforce transitioned from in-person to hybrid and remote work models post pandemic, supporting employees with a singular application that provides access to global voice services and collaboration tools has become a business priority.
A significant factor in Teams’ rapid growth was its flexibility to integrate PSTN calling, transforming it into a complete UCaaS platform and a reliable, secure, and cost-effective phone system that connects your staff, customers, and partners.
Operator Connect service for Microsoft Teams
Integrating PSTN-enabled calling with the Microsoft Teams experience, the Operator Connect service for Microsoft Teams with Telstra turns Teams into a modern business phone system. It offers a simple way to enable your people to make and receive calls to and from landlines and mobiles from within one space. This means hybrid workers can stay connected wherever they are, no matter what device they’re using, while your company gets a comprehensive and cost-effective way to manage all your calls and communications in one place.
Used as your organisation’s primary phone system, complete with a dedicated phone number and familiar phone settings, Operator Connect enables your people to make calls to landlines and mobiles straight from the Microsoft Teams environment. This solves the old friction point of changing between a native mobile call and a Teams call. With an Operator Connect mobile number, all calls made and received are Teams calls, even when they’re made or answered from the mobile device.
Advantages of Operator Connect
Offering a modern business phone system, the Operator Connect service for Microsoft Teams with Telstra supports operational efficiencies by consolidating your communication services within Teams, allowing you to reduce the time and effort required to manage multiple communication systems. It also enables you to:
- Eliminate the need for on-premise infrastructure and capital expenditure, reducing your operating costs associated with maintaining and upgrading infrastructure
- Reduce calling costs that can add up to significant savings over time, while you avoid the costs of deploying and managing your own PSTN connectivity
- Get up and running at pace with a fast deployment, enabling telephony services to be established without extensive downtime.
Adding external calling to Microsoft Teams
If you’re looking to streamline PSTN calling for users through a unified collaboration experience, please get in touch with the team at imei to explore options for the Operator Connect service for Microsoft Teams. Available through a managed service from imei, you can replace capital expenses with a predictable operating expense and our managed service can help you maximise business benefits.
