Unified communications integrates a selection of communication channels into one platform. This enables employees to call, chat or video through one system, simplifying the communication process. The availability of such services helps workers to better connect, improving the efficiency with which they can organise conference calls, collaborations, and messaging. As we become more technologically advanced, it is essential that we find ways to further increase efficiency and productivity on our devices. imei offers unified communications as a service, which is an effective way to keep both internal and external stakeholders better connected and to move forward in the workplace. 

Rewind the clock just a few short years and the office desk phone was an essential part of the work communication experience. Before mobile phones were commonplace and when making calls on them was expensive, the office desk phone was the primary way to talk with colleagues and clients.

In an increasingly digital and remote work world where you need to keep your staff securely connected wherever they are, slow speeds, variable internet connectivity, and suboptimal network security can stymie productivity and business success. Having to deal with slow network speeds and downtime can also sow the seeds of employee frustration, leading to low morale and ultimately higher staff turnover and less than ideal customer experiences.

In most organisations, the days of relying on location-based phones and siloed enterprise communication tools from multiple providers are long gone. As we transition to a post-pandemic world, it’s all about ease of information sharing, video meetings for the entire team, and an always-on helpdesk.

We work closely with Dubber for unified call recording cloud based services directly from the Telstra network, allowing you to record calls from fixed lines, mobiles, and IP connections.