A combination of workplace chat, video meetings, file storage, and application integration makes the Microsoft Teams phone system a critical collaboration and communication backbone in so many organisations.
Extending these features to the contact centre is now a whole lot easier thanks to our new managed IT service: imei’s Contact Centre for Teams (imei CC4Teams) transforms the Microsoft Teams phone system into a fully managed, enterprise-grade contact centre. Providing smooth customer engagement, intelligent routing, and real-time insights, all within a familiar interface, imei CC4Teams helps reduce response times, while enabling faster, deeper collaboration across the business when answering customer queries.
Breaking down barriers with managed IT services
imei CC4Teams empowers contact centre service agents with all the tools and information they need to work in one place, helping them be more responsive to answering customer queries.
With everyone able to collaborate using voice, chat, and video, contact centre agents can efficiently find and engage with the right experts and search for a specific competency and then chat with an expert in Teams. This enables customer issues to be solved in real-time while the caller remains on the phone, boosting satisfaction and the overall experience. Agents can even collaborate easily with people outside the organisation to provide answers, such as an agent checking the status of a parcel could chat to their counterpart at a logistics company and update the customer quickly and effortlessly.
imei CC4Teams simplifies creating, updating and accessing the latest information, no matter where agents are working from. As imei CC4Teams is cloud-based, information immediately becomes available to everyone in the team. And documents can be edited by multiple people at the same time, making it simpler when several employees need to update information in the same file.
Why choose imei CC4Teams?
By integrating your contact centre solution into the Microsoft Teams phone system with imei CC4Teams, you can consolidate all the information and work tools that an agent needs into one space. Incoming calls are presented as standard Teams notifications, whether internal or external. This streamlines how agents work and reduces call times as information can be accessed and changes made on the fly, resulting in a faster and smoother service to customers and a boost to agent satisfaction.
Find out more about adopting imei CC4 Teams to deliver powerful internal and external benefits within the contact centre, helping agents and managers provide better, more efficient customer service.
> Reach out to discover how imei CC4Teams could benefit your business.
imei is a silver member of the Microsoft Partner Network. We have access to Microsoft enablement, technical presales and deployment services, product licenses, and technical support.
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