If your company is still struggling with the right formula to support work-from-home flexibility beyond the strictures of a global pandemic, take a leaf out of Atlassian’s playbook. For this high-performing Australian business, remote working continues to be a firm fixture.

Whether it’s billing errors, out-of-term-contracts, or telecom carrier services that no longer meet your company’s needs, overspending on telecom-related expenses is widespread. If you haven’t conducted a telecommunications audit for some time, consider imei’s Expense Manager TEM solution.

Companies that had adopted new technologies during the COVID-19 pandemic were agile and flexible, able to pivot quickly to support new business dynamics and allow their people to work from just about anywhere.

Regardless of whether customers need help with a technical problem or want to place a new order, they expect to connect to the company by phone, in-app chat, SMS, or another channel, and get a quick win.

Using Microsoft Teams as your primary telecom interface has the potential for significant cost savings, reduced complexity, enhanced security.