Regardless of whether customers need help with a technical problem or want to place a new order, they expect to connect to the company by phone, in-app chat, SMS, or another channel, and get a quick win.

With the rapid advancement and availability of modern technologies tailor-made for mid-size businesses, accelerating digital transformation has become a top-line priority for many organisations. Couple this with more people than ever working from home (not just your employees but your customers too) and there’s an urgent need for implementing advanced technologies and making it all work at optimum levels.

These days, building a mobile workforce equipped with a comprehensive suite of software and tools is a fundamental factor in boosting enterprise productivity. With the right Enterprise Mobility Management (EMM) instance for your iOS platform, you can take mobile technology from pen and paper replacements to truly transformational tools enabling a maximum productivity.

In our “3 Essential Tips for Managing Mobile in your Business”, we outlined 3 key areas where you need to gain control to effectively manage mobility.

A year ago, even with flexible working on the rise, the need to support your entire workforce for remote working was simply not a priority for many businesses. Cue COVID-19 and the seismic shift to remote working as employers scrambled to take responsible measures to protect their employees’ health in the face of a global crisis. In the rush to support remote working, many organisations overlooked the need to ramp up mobile threat management.