In the wake of the pandemic, with so many workers continuing to work-from-home – either permanently or in a flexible work arrangement ­– mobile devices are now being used as a primary communication channel. With home-workers utilising mobile devices and communications platforms such as Microsoft Teams, businesses need to capture conversations from mobile devices across wireless and IP connections.

Digital identities are a crucial component of a healthy mobile eco-system. They provide a right to access information, services and other company resources, as well as help companies identify the role-based policies, aligned with individuals, associated with the mobile device.

These days, businesses depend on high-speed, reliable, and secure data networks to power their daily operations. It’s not over-stating the point to say your data network’s up-time and speed is key to ensuring your organisation’s performance.

Ensuring your people can connect, communicate, and collaborate quickly and easily to get work done wherever they are, has become a fundamental business requirement. So, it’s important to have the right tools (whether cloud vs on-premise UC) for the right people, with the right size of licensing and services arrangements in place.

With so many employees forced to work from home during the COVID-19 pandemic, cloud computing has kept many of them productive. Using cloud technologies such as software-as-a-service apps like Unified-Communications-as-a-Service (UCaaS) has enabled businesses to smoothly scale up and down and support enterprise mobility. It has allowed employees to securely connect to the corporate network and collaborate using their preferred communication channels from home on their own devices.