As we continue to reflect on the year that was 2020, the word “unprecedented” rings out, loud and clear – from the raging bushfires on a scale hitherto unknown, to the social, political, and economical ravages of the pandemic. If lessons from the bushfires and COVID-19 have taught us anything in the business world, it’s the need for preparedness for the unprecedented and the flexibility to adapt.

In the wake of the pandemic, with so many workers continuing to work-from-home – either permanently or in a flexible work arrangement ­– mobile devices are now being used as a primary communication channel. With home-workers utilising mobile devices and communications platforms such as Microsoft Teams, businesses need to capture conversations from mobile devices across wireless and IP connections.

Digital identities are a crucial component of a healthy mobile eco-system. They provide a right to access information, services and other company resources, as well as help companies identify the role-based policies, aligned with individuals, associated with the mobile device.

These days, businesses depend on high-speed, reliable, and secure data networks to power their daily operations. It’s not over-stating the point to say your data network’s up-time and speed is key to ensuring your organisation’s performance.

Ensuring your people can connect, communicate, and collaborate quickly and easily to get work done wherever they are, has become a fundamental business requirement. So, it’s important to have the right tools (whether cloud vs on-premise UC) for the right people, with the right size of licensing and services arrangements in place.