Following on from our recent blog on imei’s 21 years in business, as we have evolved to a whole-of-business communications services provider, so too imei’s partnering activities have also evolved.

This month, imei reaches another significant milestone. We turn 21!

In celebrating our 21st birthday, I think it’s important to remember how far we’ve come since our days as a mobile phone service and support company. With the ongoing support of our strategic partners, vendors, and clients, we’ve grown into a full-service whole-of-business communications services provider.

Both a source of competitive advantage and a threat to the status quo, the rapid rise of smartphones in the workplace has shaped today’s world of industry and commerce. The dynamics of enterprise mobility is heralding a new era of enhanced efficiency and productivity by streamlining communication, improving data accuracy, and eliminating unnecessary paperwork, all of which saves time and associated costs.

Since joining imei 10 years ago, Emanuela Wasinski, Head of Talent and Executive Services at imei has made it her mission to set imei apart with a dynamic workplace culture. To achieve this aim, she has keenly nurtured a harmonious and friendly workplace environment where continuous learning is key.

We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +81.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.