The primary focus of Service Delivery Managers at imei is centred on customer satisfaction. This team ensures services are delivered and supported to the agreed service levels and expectations. As your go-to person who is overseeing the delivery of our managed services, imei’s Service Delivery Managers are responsible for understanding your specific needs, preferences, and challenges and orchestrating the effective delivery of our services. They facilitate service tracking, reporting, and managing value-added services.

We reported recently on news that some 4G phones in Australia were caught up in the 3G shutdown which subsequently led to Telstra extending the deadline which is now scheduled for October this year. The reason for the extension is that there are more than one million 4G phones circulating in the community that do not support VoLTE emergency calling. This means users cannot connect to Triple zero services when in need.

Ten years ago, when enterprise mobility was still in its infancy, if you could give your people a top-notch e-mail experience on their mobile phones, then you were pretty much killing it.  But in our 5G world, as new enterprise productivity innovations emerge at an ever-faster clip, employees began to expect highly advanced task-specific tools on their mobiles to get their work done.

In modern organisations where mobile devices are the lifeblood of productivity and collaboration, any time that mobile devices stop working, so does the business. Not surprisingly, many companies make the decision to outsource enterprise mobility management

Mishandling the configuration of mobile devices or setting up incorrect access privileges can end up undermining the security of your company. Then when there’s a lack of visibility into IT inventory, unpatched and unused devices sitting in drawers all add to the escalating costs.