Back in the day, there was no question about employees using anything other than company-issued mobile devices and computers to get work done and everything was managed expertly by the IT team. You just didn’t bring or use your own laptop or mobile device in the office.

In today's rapidly evolving marketplace, maintaining high standards of quality and security isn't just a competitive edge - it's a necessity. At imei, we are proud to reaffirm our commitment to these principles through our ISO 9001 certification.

During the time of the COVID-19 pandemic, Microsoft Teams emerged as the poster child for a modern communications and collaboration platform for businesses in Australia and across the globe. As the global workforce transitioned from in-person to hybrid and remote work models post pandemic, supporting employees with a singular application that provides access to global voice services and collaboration tools has become a business priority.

Let’s face it, the days of running a business with outdated communication tools are over. Today, many organizations are taking stock of their communications infrastructure to determine what they will need to support a hybrid working model and remain competitive. Although a migration to cloud-based options could be the eventual goal, getting there may not require an immediate and abrupt shift. Staying agile and competitive on the road to the cloud can be achieved by ensuring existing technology is current.

The primary focus of Service Delivery Managers at imei is centred on customer satisfaction. This team ensures services are delivered and supported to the agreed service levels and expectations. As your go-to person who is overseeing the delivery of our managed services, imei’s Service Delivery Managers are responsible for understanding your specific needs, preferences, and challenges and orchestrating the effective delivery of our services. They facilitate service tracking, reporting, and managing value-added services.