imei understands just how critical mobile technology is for operational efficiency, competitive advantage, and just doing business and getting work done. We also know how vital it is to have expert enterprise mobility support to minimise downtime.
imei Priority Service
imei Priority Service provides expertise in managed mobility delivered through subject matter experts in mobile devices and carrier services, helping your team quickly solve enterprise mobility issues. With imei’s Priority Service, you won’t need to panic when:
- A mobile phone in your fleet is damaged or stops working
- Someone in your company loses their mobile device
- A mobile screen shatters
- A SIM card fails
- You have connectivity issues
- Someone needs help troubleshooting security settings or issues with their mobile devices
- You need to execute urgent carrier service transfers or organise device servicing and troubleshooting.
24x7 support for lost and stolen devices
With enhanced response times, premium phone and case support, as well as 24x7 support for lost and stolen devices, our Priority Service add-on for managed mobility gives you specialised, on-demand assistance.
With imei’s Priority Service, your company will benefit from:
- A dedicated Priority Service 1300 support number, giving your team quick access to our Customer Services team for support
- Prioritised management and updating of your carrier service cases and requests in accordance with our Priority Service Level Targets
- Our undertaking to provide same day staging and shipping of device orders placed by 12pm on business days, providing that we can fulfil the request from relevant device and accessory Buffer Stock at imei’s Service Centre.
imei Priority Service is available through modular imei Lifecycle services for mobile device fleet management, including imei Lifecyle and imei Lifecycle Pro.
For more information, please get in touch.
