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Kieran Kirkpatrick

Recent Posts by Kieran Kirkpatrick:

How to control telecom technology expenses with a telecommunications audit


Whether it’s billing errors, out-of-term-contracts, or telecom carrier services that no longer meet your company’s needs, overspending on telecom-related expenses is widespread. If you haven’t conducted a telecommunications audit for some time, consider imei’s Expense Manager TEM solution.


Topics: Management Intelligence Professional Services Telecom Expense Management

How to maximise the benefits of investing in new technology


Companies that had adopted new technologies during the COVID-19 pandemic were agile and flexible, able to pivot quickly to support new business dynamics and allow their people to work from just about anywhere.


Topics: Unified Communications Professional Services Network

Information security in a time of active cyber attacks on businesses


A brief overview of some of imei’s InfoSec and SecOps protections on customer and internal data.

Topics: Security News

Future proof winning customer experiences with a cloud contact centre solution


Regardless of whether customers need help with a technical problem or want to place a new order, they expect to connect to the company by phone, in-app chat, SMS, or another channel, and get a quick win.


Topics: Unified Communications Professional Services

Capitalise on new technology deployments with imei Professional Services

With the rapid advancement and availability of modern technologies tailor-made for mid-size businesses, accelerating digital transformation has become a top-line priority for many organisations. Couple this with more people than ever working from home (not just your employees but your customers too) and there’s an urgent need for implementing advanced technologies and making it all work at optimum levels.

Topics: Management Professional Services