Back in the day – around about ten years ago – bring your own device or BYOD represented a bold move reflecting the new relationship technology played in people’s work and personal lives and the shift to a more mobile and always on work culture. Led by employee demand for the same level of technology performance at work as they enjoy at home, companies began to figure out how to allow employees’ smartphones, tablets, and laptop devices to access corporate networks while ensuring the infrastructure remains secure.

Do you know how much time your team spends on managing your mobile fleet and the associated telecom spending? These days, with distributed and remote workforces, most companies make use of a wide range of technology. As the number of mobile devices and services used within organisations steadily climbs, the time it takes your team to manage telecom expenses climbs with it. When it comes to reining in escalating telecom costs, many companies struggle to know where to start.

In the age of digital transformation, customer experience is everything. At one end of the value chain, customer experience drives the initial buying process on intuitive websites, video channels, and social platforms. By the time customers become visible in the sales funnel at the other end, they know what they want to buy and how much they want to pay.

Whether it’s billing errors, out-of-term-contracts, or telecom carrier services that no longer meet your company’s needs, overspending on telecom-related expenses is widespread. If you haven’t conducted a telecommunications audit for some time, consider imei’s Expense Manager TEM solution.

Companies that had adopted new technologies during the COVID-19 pandemic were agile and flexible, able to pivot quickly to support new business dynamics and allow their people to work from just about anywhere.