Why top companies outsource telecom expense management

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When you’re hiring, it’s essential to get your new employees set up with the right equipment and signed up with the myriad of software tools that your business uses to be productive and efficient. As the lifeblood of your company, all these IT assets and licences need to be expertly managed and assigned to the right cost bases so you can monitor and control expenses. And it’s just as important to promptly unassign them when individuals leave or transfer to different departments particularly as it’s common for companies to waste resources and overspend on their telecom expenses.

In the past, telecom expense management (TEM) focused on the costs of fixed-line telephones, internet, and mobile network providers. But with the rapid uptake of new technology, devices, and software-as-a-service applications, TEM now reflects the business need for a wider view of telecom expenses.


Whitepaper: TEM


Control technology costs and avoid unplanned budget expenses

In today’s world, you need a holistic view of your technology and software inventory. This includes the devices and service agreements that make up your technology estate – everything from Microsoft 365 and Teams licences, Adobe Creative Cloud licences, SaaS collaboration and CRM tools, to your fleet of mobile devices. So telecom expense management now encompasses everything from voice, data, and mobile services, as well as device hardware, ongoing UCaaS, and SaaS licensing and usage. The holistic view allows you to accurately track, manage, and report on your technology assets and licences and assign them to the correct cost centre.

Using TEM is a proven way to identify overspending patterns, reduce waste, and allows for tighter cost controls by continuously auditing your telecom environment using data from your inventory, billing records, tariffs, and contracts to make sure you’re getting the best results. But this is labour intensive especially if you choose to run your TEM program internally and rely on spreadsheets and manual methods to process and analyse invoices, dispute charges, and manage inventory.

Alternatively, choosing to use TEM services as an outsourced solution is the fastest way to generate savings on voice, data, and mobile services and infrastructure. In some cases, using TEM services can deliver a reduction in telecom costs by up to 30% by correctly allocating costs, optimising subscriptions, and minimising unused data and phone lines. With straightforward reporting, you get insight akin to a total cost of ownership view by employee or cost centre, allowing you to share an accurate picture of technology consumption with key budget owners across your company.


Maximising the value from your telecoms spend

With proven experience providing TEM services, imei stands ready to help you reduce unnecessary spending and free up your resources to focus on more strategic tasks. Once our knowledgeable telecom expense professionals perform a telecom audit, we’ll help you to:

  • Reduce costs
  • Introduce new efficiencies
  • Increase visibility
  • Manage carrier spending level
  • Track moves, adds, changes, and disconnections
  • Enable greater control over fixed and mobile voice and data services.


Free Telecom Expense Management white paper

If you’re interested in learning more about what imei’s TEM services can do for your organisation, get a copy of our white paper, TEM: Making the right call on Telecom Expense Management.


Whitepaper: TEM


Topics: Telecom Expense Management