For all businesses, timely and reliable communications within the organisation and with customers and suppliers is critical to success. However, as the demands of business communications grow ever more sophisticated, managing communications requirements becomes ever more complex, as does the communications spend.

In the face of accelerating global growth in IoT, many firms in Australia have yet to devise an IoT business strategy to help them connect and take part in the new economic opportunities that will be created by connecting just about everything.

If the concepts of artificial intelligence and augmented reality still sound like science fiction to you, the dawning of the new decade will come with a huge wake-up call.  Already, these and other new technology trends in business are being embraced by forward-thinking enterprises to transform business operations and drive competitive advantage.

It’s been a long time coming, but in just a few short months, the ISDN will be switched off. With the clock seriously ticking, time’s running out for businesses to make the most advantageous migration plans. For any business failing to migrate, the stark reality of the ISDN decommission will be a complete communication blackout.

Gartner Symposium kicked off in the Gold Coast today, with a packed program of sessions ranging from AI in Customer Service to Cloud-delivery of security services, from disruption in Financial Services to the shifting ecosystems in Utilities.