As we continue to reflect on the year that was 2020, the word “unprecedented” rings out, loud and clear – from the raging bushfires on a scale hitherto unknown, to the social, political, and economical ravages of the pandemic. If lessons from the bushfires and COVID-19 have taught us anything in the business world, it’s the need for preparedness for the unprecedented and the flexibility to adapt.

In the wake of the pandemic, with so many workers continuing to work-from-home – either permanently or in a flexible work arrangement ­– mobile devices are now being used as a primary communication channel. With home-workers utilising mobile devices and communications platforms such as Microsoft Teams, businesses need to capture conversations from mobile devices across wireless and IP connections.

Delivering immediate benefits to businesses, software-defined wide-area networking, known as SD-WAN, improves network performance, reduces downtime, and offers greater visibility and control over network traffic.

Integration combined with the right mix of technologies and performance management into your existing communications environment can generate savings of up to 40% of operating budgets.

As we said in our article at the end of June, love it or hate it, remote working is here to stay. The coronavirus pandemic has acted as a catalyst rapidly forcing many companies to embrace a work-from-home model. With no miracle cure for COVID-19 on the near horizon, for many employees, working from home is likely to be the new standard.