Having integrated data and platforms is just as critical as streamlined communication tools. UCaaS delivers flexibility, reliability, and security in your organisation.

Regardless of whether customers need help with a technical problem or want to place a new order, they expect to connect to the company by phone, in-app chat, SMS, or another channel, and get a quick win.

Using Microsoft Teams as your primary telecom interface has the potential for significant cost savings, reduced complexity, enhanced security.

With the rapid advancement and availability of modern technologies tailor-made for mid-size businesses, accelerating digital transformation has become a top-line priority for many organisations. Couple this with more people than ever working from home (not just your employees but your customers too) and there’s an urgent need for implementing advanced technologies and making it all work at optimum levels.

In a recent news release, Macquarie Telecom announced it is abandoning Australia’s best mobile network – the Telstra network – for a new partnership with Optus to provide mobile carriage to its customers.