Mobile a Key Enabler of Unified Communication and Collaboration

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Fluid communication and collaboration are central to any thriving business and are essential elements of positive workplace culture. Fostering strong communications in the workplace helps employees build positive relationships with co-workers which in turn raises job satisfaction and ultimately employee retention. That said, having dealt with the pandemic for the past two years and the emergence of hybrid working, the assumption that your people will be interacting face-to-face is no longer the certainty it used to be.

Long before the COVID-19 pandemic, industry leaders were predicting the entire future enterprise would be mobile. So, when the pandemic came along, it sparked a seismic shift from a traditional office model to a remote operating setup with mobile taking centre stage.

In this world, employees need to be equipped with access to mobile unified communication and collaboration tools they can operate no matter where they are.


Smartphone are the device of choice

Mobile unified communications technology supports businesses in staying connected in an increasingly mobile and remote work world. In fact, in the hybrid-work world, smartphones are instrumental for unified communication and collaboration services rather than PCs, laptops, or tablets.

Supporting common mobile communication methods in tandem with more traditional tools, mobile UC enables users to seamlessly move from one UC application or device to another and allows users to manage portions of their UC experience themselves.


CEO's Guide to UC


Mobile unified communication and collaboration services

This immersive telephony service tackles a number of important business challenges up front by heightening data security, enabling employee productivity, and boosting efficiency, providing all-in-one access to:

  • Voice
  • Messaging
  • Email, and
  • File sharing.

Mobile UC offerings extend carrier-grade, cloud-native solutions for mobile communications. An optimal solution merges smartphone dialling experience with network-based services for voice, collaboration features, and group communications. This makes it simple for your people to use and allows employees to connect to one another and to external partners and suppliers wherever they are.

Before you take advantage of the benefits of mobile unified communication and collaboration, you need to tackle several important challenges up front. These include:

  • Integration and legacy environment
  • Complexity and cost
  • Security and control.

For example, if you introduce mobile unified communication and collaboration capabilities yet offer only limited access because of integration challenges, you can potentially stymie user adoption which in turn will impede your return on investment.

Likewise, if you fail to train your people well enough on how to use mobile unified services, then those services risk becoming redundant before they even take hold.


Expert help

To leverage mobile unified communication and collaboration capabilities while tackling the inherent challenges, get in touch with imei. We provide whole-of-business collaboration technologies that converge mobile benefits with unified collaboration.

To find out more on how we can help strengthen business communications using robust, secure, high performance unified communications technologies, call us on 1300 65 77 99.


CEO's Guide to UC

Original Post: 3 October 2018

Topics: Unified Communications Connectivity