Do you know who to contact when there’s an issue with network connectivity? How about when you urgently need to decommission a mobile device? Not knowing who to contact is a very common pain point in many businesses.
As the typical communication technology landscape becomes more dynamic, it’s not uncommon for businesses to partner with an increasing number of different technology solution providers for specialised areas of expertise. There are fleets of smartphones and mobile devices to manage along with any number of wireline phones and devices. There’s expertise needed for a UCaaS platform, a VOIP phone system, as well as Telstra TIPT and Microsoft Operator Connect. And in all likelihood, there is a mature SD-WAN setup for networking functionality and a modern SASE framework providing security and network services that need to be managed and maintained.
By engaging with multiple partners in areas like business enterprise mobility and network management, businesses hope to tap into a diverse range of skills and knowledge, allowing them to address various aspects of their technology needs in the most effective way.
But managing multiple partners can become a pain point, especially when it comes to addressing issues when they arise. And more partners quickly translate into more complexity.
A common bugbear of many businesses with this type of arrangement is knowing which partner to contact for which issue, particularly when many of the solutions are interlinked with one another. For example, an issue with a unified communications system may fall within the remit of your network management provider. Likewise, fallout from a stolen mobile phone may not be the responsibility of your enterprise mobility partner, but your managed enterprise security partner. When the issue is mission critical (when are they not?), it’s essential to contact the right partner to get an urgent fix underway. Contacting the wrong partner can significantly delay issue resolution and escalate the problem further.
Reducing complexity with fewer technology partners
Dealing with fewer technology partners means simpler communication channels. This also means when there’s an issue, you know exactly who to contact to resolve specific problems.
As a whole-of-business information communications technology provider and an Accredited Telstra Global Partner with Telstra Essential Eight certification, imei can handle all the above scenarios and more. We have more than 23 years of proven experience delivering enterprise grade mobility, EMM, UC, UCaaS, TIPT, Microsoft Operator Connect, together with SD-WAN and SASE frameworks, designing, deploying, and managing reliable and secure solutions backed by industry leaders.
With our team helping keep things operating to agreed standards, managing costs, and performing timely hardware and system updates, you’ll know who to contact for help when there’s a problem. Importantly, with our security credentials aligned and compliant with Australian Cyber Security Essential Eight information security standard, we can assist in developing your business continuity and disaster recovery strategies to meet Essential Eight maturity targets.
Smoothing business continuity
To discover how imei’s whole-of-business offerings can help your company take full advantage of modern communication systems and technology, please get in touch. Our proven expertise covers enterprise mobility managed services, SD-WAN, SASE, data networks, mobile carrier management, and unified communications as a service.
