These days, having the right managed services partner for your comms network counts as calculated competitive advantage. It’s a far cry from the old notion of “one throat to choke”. This unfortunate term was used extensively across the telecoms sector and in industry parlance described a single point of contact to blame when things go wrong. But as outsourcing IT and telecoms management has become a strategic imperative, it’s decidedly old school to think of your telecommunications managed services provider in this way.