In the enterprise, your network and communications infrastructure plays a huge part in everything from employee productivity to business continuity. An ill-planned deployment with poor quality management processes can impact the business in the wrong way long after the implementation.
To avoid these issues, it’s important to partner with seasoned professionals who adhere to industry standards and put quality first.
At imei, this has been our modus operandi since our inception in 2000. We now have significant experience spanning two decades working with Australia’s leading enterprises as an Australian managed mobility service provider, and in the enterprise-grade unified communications arena. Our real-world know-how means we are well equipped to help organisations shape their digital future with Intelligent Connectivity.
Our passion for Intelligent Connectivity is backed by our commitment to quality management processes, gaining industry certifications, and adherence to industry standards, including:
Bain Certified Net Promoter Score®
We’re committed to improving the client experience and use the Net Promoter System® diligently to measure client satisfaction. We send out more than 48,000 NPS surveys each year achieving NPS® of over +80 in a sector where comparable organisations score an average NPS of +29.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
ISO9001 Quality Management Certificate
Holding this set of international Quality Management System (QMS) standards underscores our ability to consistently provide products and services that meet customer needs while complying with stringent regulatory requirements.
Telstra SEC OPS Certified
With this high-level certification, we have become a go-to managed services specialist for Telstra customers. Telstra’s Security Certification assesses compliancy in eight critical Data Security requirements, including:
- Security Patching
- System Access Control
- Physical and Personnel Access
- Data Loss Prevention
- Data Recovery Capability
- Security Incident Response
- Vulnerability Management
PRINCE2 (Projects in Controlled Environments) is a globally recognised project management methodology that aims to make projects easier to accomplish by dividing them into smaller, more manageable stages. Focussed on delivery, testing and sign off of deliverables at key intervals within the project, our PRINCE2 certification validates imei’s project management capabilities and provides assurance that we manage projects in a structured and timely manner.
Maximise the potential of Intelligent Connectivity
With imei’s combination of quality practices, adherence to industry standards, and real-world know-how, we’re well equipped to help you take advantage of Intelligent Connectivity in your communications network.