GEMA organisation a ‘Visionary’ in 2020 Gartner Magic Quadrant

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imei’s international partner GEMA – based in Switzerland and providing Enterprise Mobility services in over 100 countries – is seen as a ‘Visionary’ in the latest Gartner Magic Quadrant for Managed Mobility Services (MMS). 


Gartner Magic Quadrant report benchmarks MMS provider capabilities 

In the report released April 2020, GEMA  is named as Visionary alongside Vodafone, Orange and Telefónica, a designation that acknowledges the breadth, reach, and scope of GEMA services and customers across the world, as well as the progress and innovation of the organisation.

Gartner categorises five core MMS deliverables including:  

  1. Sourcing and logistics management 
  2. Managed UEM 
  3. Security Management 
  4. Financial Managementand  
  5. Program management (including professional services). 

GEMAs solution provider partners profile full MMS  capabilities including management, security and TEM 

CEO of GEMA International, Heiko Friedrich said “GEMA’s double focus to be at once the thought leader for innovations in mobile workforce management as well as being the leader for service quality and real end-user enablement has helped us to be recognized as part of the Visionary Quadrant by Gartner 


Gartner Magic Quadrant 2020 - MMS


What is Gartner Magic Quadrant? 

Gartner Magic Quadrant is used as a first step to understanding the technology providers you might consider for a specific investment opportunity - widely regarded as the go-to guide for CIOs planning to outsource mobility management. Using methodological research, qualitative data analyses and actionable advice, depicts a market of leading MMS technology providers using a two-dimensional matrix that evaluates vendors based on their Completeness of Vision and Ability to Execute.

The Gartner Magic Quadrant provides graphical competitive positioning, dividing companies into four quadrants: Leaders, Challengers, Visionaries and Niche Players:

  • Leaders execute well against their current vision and are well positioned for tomorrow.
  • Visionaries understand where the market is going or have a vision for changing market rules.
  • Niche Players focus successfully on a small segment.
  • Challengers execute well today or may dominate a large segment.

The report provides an in-depth review of the market, vendor strengths and cautions, inclusion and exclusion criteria, evaluation criteria and a market overview.


About GEMA and imei

GEMA is a global pure-play mobile management solution organisation that offers services in more than 100 countries through 21 licensees globally, serving 45 countries directly.

Made up of a group of the world’s leading enterprise mobility service organisations like imei, GEMA provides enterprise mobility managed services for multinational organisations. Through its network of in-country experts, GEMA is able to offer global mobility services for the deployment, support, and management of a global mobile workforce.

GEMA’s licensees provide consistently high operational performance, exceeding SLAs for areas such as device staging, time frames met for new orders or break/fix replacements, and quick initiation of repair work by Level 2 or Level 3 technicians.

imei has been a part of GEMA since 2018, a partnership that enables the team at imei to back our clients’ changing business needs, and continue to offer support to our Australian customers in over 100 countries regardless of geographic location or their devices of choice.


Gartner Magic Quadrant 2020 - MMS

Topics: Security Management Intelligence Lifecycle