We ask for customer feedback at every touchpoint and continue our drive to improve on our NPS score of +83.

As a service organisation, part of our client-driven culture is being committed to constantly improving the client experience. That’s why we’ve always been big believers in NPS – the Net Promoter Score. For imei, it’s a simple but powerful tool to measure ongoing client satisfaction.

Managing a growing fleet of mobile devices can quickly spiral into a complex, costly challenge without the right systems in place. From lost assets and mounting operational expenses to security vulnerabilities and compliance risks, businesses face numerous pitfalls when mobile device management isn’t handled strategically.

To support your mobile fleet users, imei offers helpdesk services delivered through a dedicated Australia-based contact centre located in northern Sydney. With knowledgeable, enthusiastic, and passionate customer support experts, our dedicated team of mobile device and mobile application experts can help your team with everything from engineering-level challenges to repairing and replacing a broken phone and fine-tuning device settings.

With a long and storied association with sailing on Sydney Harbour, sailing sponsorship is a prized and enduring fixture on our summer calendar, starting over 15 years ago with Kookaburra and Spirit, two 75ft America’s Cup yachts. Since then, we’ve championed Transpac 52 (TP52) class Miss Scarlett and 5.5 International class Sic Em Rex II, as well as the 16ft and 13ft skiffs at Manly.

We’re delighted to announce that imei’s managed service offerings supporting Samsung devices are now recognised as a Samsung Knox recommended managed services partner.

As a Samsung Knox Recommended MSP, we join a shortlist of managed service providers that meet Knox managed service requirements and have a proven track record of providing Knox managed services to mid-size businesses.