Technology has never been more critical to business success. From mobile devices and unified communications to networking, security, cloud collaboration and AI-powered productivity, organisations rely on connected technology to keep their people productive, secure and engaged.

However, managing these technologies across multiple vendors, contracts, platforms and support providers can create unnecessary complexity, increase costs and place additional pressure on internal IT teams.

That's where imei comes in.

For more than 25 years, imei has helped organisations across Australia simplify enterprise communications, improve operational efficiency and support digital transformation initiatives through intelligent managed services and technology solutions. Whether supporting a small specialist team or a nationally dispersed workforce, we provide the expertise, technology partnerships and local support organisations need to stay connected and secure.

A Single Partner for Modern Enterprise Communications

Many organisations today work with multiple providers for mobility, voice, networking, contact centres, security and managed services.

At imei, we take a different approach.

As a single managed solutions provider, we bring together the industry's leading technologies under one roof, giving customers one trusted partner to design, deploy, manage and optimise their communications environment.

From mobile management and unified communications through to SD-WAN, SASE, cybersecurity, managed networks and cloud contact centres, our solutions are designed to work together, helping reduce complexity while improving performance and visibility.

National Reach with Consistent Local Support

Technology challenges don't stop at state borders, and neither do we.

imei supports organisations across Australia through a dedicated team of communications specialists backed by offices in New South Wales and Queensland. Our Australian-based service centre delivers consistent support experiences regardless of where your users are located, helping maintain service quality, accountability and faster issue resolution nationwide, with a local feel.

Whether your workforce operates in metropolitan centres, regional communities, remote work locations or across multiple states, imei provides a consistent national support model designed around your needs.

A Customer Experience That Stands Apart

Technology is important. Service is what makes the difference.

Customer service has always been central to everything we do and remains one of the key reasons organisations continue to partner with imei year after year.

In FY26, imei achieved an outstanding Net Promoter Score (NPS) of +88, significantly exceeding telecommunications industry benchmarks and reinforcing our commitment to delivering exceptional customer experiences.

Our customers consistently highlight:

• Fast and responsive support
• Friendly and knowledgeable specialists
• Proactive communication
• First-time issue resolution
• A genuine commitment to customer success

These outcomes aren't driven by technology alone. They're the result of passionate people who understand the importance of keeping businesses connected.

Deep Expertise Across Communications and Connectivity

Today's organisations need more than mobile management.

imei delivers expertise across a broad portfolio of enterprise communications solutions, including:

Intelligent Mobility Management

End-to-end lifecycle management, mobile security, expense management and device support.

Unified Communications and Collaboration

Microsoft Teams Calling, Operator Connect, UCaaS and cloud-based collaboration solutions that enable flexible work environments.

Cloud Contact Centres

Modern omnichannel customer engagement platforms that improve service delivery and customer experience.

Data Networks and Connectivity

Managed networking, SD-WAN, Wi-Fi, rapid connectivity and resilient communication infrastructure.

Cybersecurity and Risk Management

Security solutions that help organisations protect users, devices, networks and data in an increasingly complex threat landscape.

Managed and Professional Services

Strategic consulting, implementation, support and ongoing optimisation delivered by experienced communications specialists.

Built for Security, Governance and Compliance

Organisations are increasingly expected to meet higher standards of security, governance and risk management.

imei helps customers navigate this complexity through robust operational processes, security-focused service delivery and industry-recognised certifications and frameworks. From secure mobile management and network protection through to enterprise cybersecurity solutions, we help reduce risk while supporting compliance objectives.

Supporting the Future of Work

The way people work continues to evolve.

Hybrid work, AI-powered productivity tools, real-time collaboration and always-connected employees have created new opportunities, but also new challenges.

Success now depends on having the right communications foundation in place.

By combining intelligent mobility, secure communications, resilient networks and expert managed services, imei helps organisations build technology environments that are ready for whatever comes next.

Why Choose imei?

When you partner with imei, you gain:

• A single managed solutions provider across communications, mobility, networking and security
• National support backed by Australian-based specialists
• More than 25 years of industry experience
• Strategic partnerships with leading technology vendors
• Consistently outstanding customer satisfaction, including an FY26 NPS of +88
• Flexible managed services tailored to your organisation
• Expertise that spans the entire communications lifecycle

Most importantly, you gain a trusted partner focused on helping your organisation communicate better, operate more efficiently and stay connected to what matters most.

Ready to Simplify Your Communications Environment?

Whether you're looking to modernise mobility management, improve customer experience, strengthen cybersecurity or consolidate multiple technology suppliers into a single trusted partner, imei can help.

Talk to our team today and discover how intelligent communications can drive better business outcomes.

Frequently Asked Questions

Why choose imei as a communications technology partner?

imei provides a single managed solutions provider for enterprise communications, helping organisations simplify mobility, unified communications, networking, cybersecurity and managed services through one trusted partner. Customers benefit from expert advice, leading technology partnerships, Australian-based support and a proven track record of delivering exceptional customer outcomes.

Does imei provide support across Australia?

Yes. imei supports organisations nationwide through a team of specialists and Australian-based service operations. With offices in New South Wales and Queensland, we deliver consistent support and service experiences for customers regardless of location.

What industries does imei support?

imei works with organisations across government, healthcare, construction, resources, financial services, education, utilities and enterprise sectors. Our solutions are designed to help organisations improve communication, collaboration, security and operational efficiency regardless of industry.

What communications solutions does imei provide?

imei provides solutions across:

• Enterprise Mobility Management (EMM)
• Managed Mobility Services
• Mobile Device Management (MDM)
• Unified Communications and Microsoft Teams Calling
• Cloud Contact Centres
• Managed Networks and SD-WAN
• Cybersecurity and Risk Management
• IoT and Connected Technologies
• Professional and Managed Services

These solutions can be delivered individually or as part of a fully managed communications strategy.

What makes imei different from other technology providers?

Unlike many providers that specialise in a single technology area, imei combines mobility, communications, networking, security and managed services into a single customer experience. This reduces vendor complexity, improves accountability and provides customers with one point of contact across their communications environment.

How does imei help organisations reduce costs?

imei helps organisations identify inefficiencies, optimise services and improve visibility across communications environments. Through services such as telecom expense management, lifecycle management, network optimisation and managed services, customers can reduce administration overheads and improve operational efficiency.

What customer satisfaction rating does imei achieve?

imei achieved an annual Net Promoter Score (NPS) of +88 in FY26, significantly outperforming the telecommunications industry benchmark. This reflects our ongoing commitment to responsive support, proactive communication and customer success.

Does imei support Microsoft Teams Calling?

Yes. imei helps organisations transform Microsoft Teams into an enterprise-grade phone system through solutions such as Microsoft Teams Calling and Operator Connect, enabling secure and seamless voice communications without traditional telephony infrastructure.

Can imei support hybrid and remote workforces?

Absolutely. imei designs, deploys and manages communication solutions that enable employees to work effectively from the office, home or remote locations. From mobile devices and collaboration tools to networking and security solutions, we help organisations support modern ways of working.

Why is having a single communications provider beneficial?

Working with a single communications partner reduces vendor management complexity, simplifies support processes, improves visibility and accountability, and helps ensure technologies work together effectively. A unified approach also allows organisations to scale and adapt more quickly as business needs evolve.

Does imei offer managed services?

Yes. imei provides managed services across mobility, networks, communications and security, allowing organisations to supplement internal resources, access specialist expertise and maintain optimal performance without increasing internal workloads.

How can imei help organisations prepare for AI and future technologies?

AI-powered tools, automation platforms and intelligent collaboration solutions rely on secure, resilient and connected communications infrastructure. imei helps organisations establish the mobility, networking, communications and security foundations needed to successfully adopt AI-enabled technologies and future workplace innovations.