Supporting complex enterprise communications takes more than great technology. It takes experienced people, responsive service and reliable operational processes working together behind the scenes.

In this virtual tour of imei’s Frenchs Forest headquarters, you’ll meet the teams and see the systems, workspaces and operational capabilities that help us support customers across Australia. From customer service and real-time visibility to device staging, buffer stock and despatch, it is an inside look at how imei keeps organisations connected, productive and supported.

Because many of our services are delivered remotely, most customers rarely need to visit our office. So, we created this virtual tour to introduce the people behind the service and provide a closer look at the environment, systems and operational capabilities supporting them every day.

Inside imei’s headquarters

A workplace designed for collaboration

Get a feel for our company culture when you see our open and light filled flexible workspaces that are designed for teamwork and collaboration.

Australia-based customer support

Meet our highly experienced team and Helpdesk professionals who are at the heart of delivering support in a way that’s most convenient for our clients. By partnering with imei, you can access support by phone, email, webchat, or through the imei 360 portal. These channels are designed to make it easy to request help, track tickets, access information, and receive timely service from our team based in Australia.

Device staging and logistics

Get to peek behind the scenes to our secure storage area for buffer stock, pre-stage and staging capabilities, as well as our dispatch and staging facility, whose team coordinates deliveries Australia wide.

From our Sydney headquarters and in Brisbane, imei combines national reach with responsive, Australia-based service and local accountability. As well as our experienced technicians, we have a long list of accreditations and certifications demonstrating our deep knowledge of the mobile technology ecosystem and strategic partnerships with leading vendors.

Want to see how imei’s people, technology and operations could support your organisation? Talk to our team or arrange a visit to our Frenchs Forest headquarters.

FAQ

What can I see in imei’s headquarters tour?

Take a behind-the-scenes look at imei’s Frenchs Forest headquarters, including our collaborative workspaces, Australia-based customer service team, device staging and configuration facilities, buffer stock capabilities, and despatch operations that support customers across Australia.

Where is imei’s headquarters located?

imei’s head office is located at Level 4, 18 Aquatic Drive, Frenchs Forest NSW 2086, in Sydney’s Northern Beaches.

Does imei support customers across Australia?

Yes. imei provides services and support to organisations across Australia, combining a national footprint with local, Australia-based service. In addition to our Sydney headquarters, imei has offices in Brisbane and coordinates device logistics and support nationwide.

Where is imei’s customer support team located?

imei’s Customer Service and Helpdesk operations are delivered by an Australia-based team located in northern Sydney, providing responsive support and service visibility for customers.

How can customers contact imei for support?

Customers can access support via phone, email, webchat, or the imei 360 online portal, making it easy to request assistance, track cases, access information and stay informed on service activity.

What device staging and logistics services does imei provide?

imei offers a range of device lifecycle and logistics services, including buffer stock management, hot-swap programs, device staging and configuration, asset tagging, pre-deployment preparation, and Australia-wide despatch services to help organisations deploy and manage technology efficiently.

What is imei 360?

imei 360 is imei’s online customer portal, providing visibility into service activity through dashboards and self-service functionality. Customers can access information, monitor support requests, track tickets and interact with the imei team through a single platform.

Can customers arrange a visit to imei’s headquarters?

Yes. Organisations interested in learning more about imei’s operations, customer service capabilities and technology support services can contact the team to arrange a visit to the Frenchs Forest headquarters.