If you haven’t seen “The Invite”, it’s a recently released dramedy that’s drawing quite a buzz from Hollywood and beyond. It’s about a dinner party that spirals into the unexpected when a harried couple, played by Seth Rogen and Olivia Wilde, invite their cool neighbours, played by Edward Norton and Penelope Cruz, over for cheese and wine. It’s not a spoiler to say the evening is wildly unpredictable, but along the way, the characters get to evaluate what makes an ideal partner.

Now I know it’s a bit of a leap, but it made me ponder the meaning of partnerships within a business context. In the business world what makes an ideal MSP?  It’s an important question for every company working with a managed services provider.

Are you working with the right partner?

When every hour spent managing your mobile fleet is an hour not spent focused on your core business and serving customers, your ideal managed services partner provides a pool of skilled resources to get it done. The right MSP, such as imei, helps you manage your mobile technology and deliver maximum value across a wide range of technologies.

Because managing ICT and mobile devices is time-consuming, if you don’t have someone dedicated to handling it, it’s probably guzzling countless hours of your work week. When you have a trusted partner like imei to help you deliver, you can be confident that implementation projects go right the first time – saving valuable time for you to focus on your core business operations. We also assist in keeping your systems and capabilities current.

Do you get strategic insight from your managed services provider?

As an experienced MSP and partner, imei provides depth in strategic insight and planning, sharing our extensive experience to help develop and execute enterprise mobility and ICT strategies that deliver specific outcomes. 

An ideal managed services partner provides technical expertise. With imei as your MSP, we make sure your systems and applications are up-to-date and aligned to your business processes.

Working with an MSP like imei also means not having to employ dedicated ICT resources or recruit contractors with niche and expensive skills for projects. We help you deliver on your enterprise mobility and other ICT projects while making sure costs are predictable and contained.

Do you get quality customer service from your managed services provider?

When it comes to the customer service provided by your managed services provider, any MSP worth their salt will provide excellent customer service. To measure that, take a look at their Net Promoter Score, the international benchmark for customer satisfaction. At imei, we’re proud that our Net Promoter Score consistently rates above +80.

Onshore customer service team from your managed services provider

It can be frustrating for your users and administrators when left in the hands of an MSP’s offshore call centres and support representatives. No so with imei. We underpin our services with imei's Service Desk that’s built on a 15-year heritage in the mobile sector and staffed by an Aussie team based in Sydney. Our highly trained and skilled specialists provide comprehensive support that covers the mobile carrier, device, infrastructure and applications. By supporting all components of the mobility ecosystem, imei helps ensure that an organisation and its end users have their support cases resolved in the most efficient timeframe possible.

Commitment to the highest security standards from your managed services provider 

In a world where robust information security is a core operational necessity, ensuring that your technology partners adhere to rigorous security standards is nonnegotiable. This makes ISO 27001 certification so much more than a badge of honour for imei.

As the gold standard in information security management, imei holds ISO/IEC 27001 certification, providing assurance that we undergo regular audits and meet the rigorous requirements and best practices.

Are you working with the right partner?

As “The Invite” challenges the characters to work out what’s holding them back in their relationships and evaluate what makes an ideal partner, find out more about partnering with imei managed services.

As an extension of your own business, imei can help with:

• Building resilient ICT and mobile management infrastructure, so you get less downtime.
• Mitigating the risk of maintaining and supporting your mission critical systems, leaving you more time to focus on core business initiatives
• Extending your team with extensive experience and expertise in ICT strategies, helping you deliver specific outcomes.

To find out more about partnering with imei managed services, please get in touch.